I’m from the UK and bought 4 tickets to watch a Yankees game whilst we were on a once in a lifetime trip to New York. This was going to be the highlight of our trip.
However, although we bought the tickets on the 24th September for a wild card game that was advertised as being on the October 5th, it wasn’t made clear that this date was depending upon the result of another game on the October 3rd! Consequently, since they won that that game, their next home game was now changed to the October 8! Had I been made aware of this from the start, I would not have purchased these tickets. We are due to leave on the 6th, therefore we will not get to see a game that we were all looking so much forward to.
I’ve not even received any tickets as yet. I called them to ask for a refund, as my the order clearly says Home game, Oct 5, Yankees Stadium. They argued that this was my mistake, as it says date TBD, even though under that it says Oct 5! They have flatly refused to refund anything, despite the fact they have plenty time to resell these tickets.
I spent over 45mins in the phone and mist of it on hold!
It has spoiled what was a great holiday. Never again will I ever use this company and implore anyone to stay well clear of them
Product or Service Mentioned: Box Office Tickets Shipping Service.
Reason of review: Order processing issue.