Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

In December of 2015, I ordered tickets for the Janet Jackson concert scheduled for Jan, 12, 2016 as a Christmas gift. Then JJ canceled the tour due to her pregnancy.

Fine, but it's 15 months later and the concert has not been rescheduled and I am out $383.42. When I contact Box Office Tickets, I cannot get a live person, just multiple recordings. This site only exists to take money from customers. I think it's a fraud.

If she ever does reschedule, there is no guarantee that the recipients of the gift will be able to attend.

Don't buy from this website. If there is any problem, they will not be there to assist in any way, shape or form.

Product or Service Mentioned: Box Office Tickets Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $383.

Preferred solution: Full refund.

I liked: Availability.

I didn't like: Phone call does not connect to live representative.

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